Help/FAQ's
-Are you facing a problem with an order?
Following are some of the common problems faced by users, with their appropriate solutions. In case you face any one of the following, try the solution mentioned alongwith, if it still does not work, reach out to us through an email at customerservice@infibeam.me or call us at +91-79-40260260, +91-79-67778777.
Problem Type
Solution
-Courier partners tracking system says delivered, order not received.
Please check with your neighbors or family members. Packages are occasionally left with neighbours, or safely outside your house/office, in case you the recipient is not available at the time of delivery.
-You receive a damaged or incorrect order.
Please click the images of the product, inner and outer packaging, and send them to us, to be able to serve the claim for you.
-You have received an incomplete order; or items in your order are missing.
Please contact Customer Service team; we will be glad to look into this for you.
-What do I do if I see that there is an incorrect product specification or some technical error?
Please write to us with the product link on our site. We will be glad to fix that up for you and for other buyers as well.
-How can I know the status of my order(s)?
-Users can check the order details by clicking on "My Orders".
Next page will show you all your existing and previous orders placed during the past 3 months. To view older orders, you may select the Start & End Date and click on "Go".
Click on the Purchase ID you want to know about.
Enter your Email Address and the Purchase ID and click on "Track" button below.
You can review your order details on the next page.
-Why have I not received my product yet?
Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date.
You can also see the order status by clicking on "My Account" at the top right corner of the page.
-What is the difference between shipping time and delivery time?
Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site (E.g. Ships within 2-3 days). This refers to the number of working days it will take to dispatch the product from our end.
The delivery may take few more days depending on the address and the courier company used.
The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.
-How does infibeam.com pack items?
Don't worry. All items are carefully packaged to avoid any form of damage. We ensure the packaging is waterproof with plastic wrap; and fragiles (i.e. electronic) items are safely secured with bubble wrap.
-What if I find my package opened or tampered upon delivery?
Please don't accept an open or tampered package. Notify us of the same customerservice@infibeam.me 91 79 40260260
-How do I take advantage of FREE shipping?
We provide free delivery on orders valued at 500 or more.
Generally, a shipping charge of 40 will apply if your product cart value is less than 500.
This is applicable for the products "sold by Infibeam"
For some special product or order, handling fees may still apply.
You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below 500.
Cancelling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping.
Delivery time may be affected in case of an address change on an order which has already been shipped.
We reserve the right to change or discontinue FREE Shipping at any time.
-What should I do on non receipt of my order?
Orders fulfilled by Infibeam.com and shipped via one of our shipping partners will have tracking information available in your "My Account" section. Please check this information if available and read through the following options:
-If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbours, or safely outside your house/office.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undelivered.
If there is no tracking information, or you cannot locate the package and it is not being returned as undelivered, please e-mail us at customerservice@infibeam.me or call us at +91-79-40260260 or +91-79-67778777.
-I have added a few products to my cart. Can I save them for future purchase?
Absolutely. We will keep your cart saved with us, until you remove them manually. However, our inventory sells out fast and we cannot block any particular item unless the order is placed. Hence, we don’t guarantee the stock availability of the product later. It is advisable that you try and complete your purchase as soon as you can.
-How would I know as to when my purchase is Successful?
Once your purchase is complete, you will see a confirmation message on the screen which flashes your Purchase ID.
You will also receive an e-mail acknowledgement, which includes the Unique Purchase & Order Id (eg. 18101131 & 20213021), listing ID of the item(s) you have ordered and the estimated shipment date.
-How is the order processed?
Once your order has been placed and confirmation authorization has been received, you will receive an email containing the details of your order, which includes the unique Order ID (eg. 20213021), a listing ID of the item(s) you have ordered and the expected shipment time.
As soon as our system reflects the order details, we procure and ship the item(s).
You will also be notified when Infibeam or the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
-I haven't received any SMS/e-mail confirmation about the order I just placed. What should I do?
Nothing to worry! It is possible that due to network jammers, you have not received the SMS confirmation. It is also possible that your number is registered for not accepting commercial messages or alerts under TRAI (Telecom Regulatory Authority of India).
We will look into it immediately and get back to you with the confirmation. You may also call on 079-40260260 or 079-67778777 - (24*7).
-How do I track my package?
You can track your package using the tracking number (AWB number) mentioned in the shipping information for each of your orders.
You might have to visit our reputed courier partners for the same. The shipping partner's name would be mentioned in the account page.
-Which courier company do you use for delivery?
We have tied up with a number of reputed courier partners; however, the selection of the courier service provider for your order is based on your location, nature of the item(s) and volumetric weight of the package.
-Do you have any shipping restrictions applied to our package?
Warranty issues, restrictions from manufacturer & non serviceable pin codes prevent us from shipping to all locations. We might not be able to ship to all locations in India and abroad due to the following reasons
Warranty issues: Warranty on a number of products (esp. electronic products) is available only in certain geographies and locations. This might prevent us from shipping to locations outside of these geographies.
Restrictions from manufacturers: Due to regulatory or other restrictions, manufacturers of certain products (books, etc.) are permitted to sell in certain geographic locations and not sell outside. In such cases we are unable to sell and ship to such locations.
Non serviceable pin codes: While we work hard to provide delivery across ALL zip codes across India, there still is a chance that we might have missed out on a few.
Unable to buy products from you at my pin code. But I used to buy previously at this pin code.
While we tie up with new couriers & logistics partners and make changes to those areas that do not match our service standards. Renewal of contracts with better courier providers, may temporarily affect few areas. As a result, your pin code may show non-serviceable for buying products from us. We regret for any inconvenience caused.
-What should I do on non receipt of my order?
Orders fulfilled by Infibeam.com and shipped via one of our shipping partners will have tracking information available in your "My Account" section. Please check this information if available and read through the following options:
If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbours, or safely outside your house/office.
If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undelivered.
If there is no tracking information, or you cannot locate the package and it is not being returned as undelivered, please e-mail us at customerservice@infibeam.me or call us at +91-79-40260260 or +91-79-67778777.